Widerrufsrecht

Last updated: July 18, 2026

We want you to be satisfied with your Eclipse order. This Return and Refund Policy explains when returns, refunds, replacements and order cancellations may be requested.

Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer’s country.

Order Cancellations

Orders may be cancelled or amended within one hour of being placed, provided fulfilment has not already begun.

To request a cancellation or amendment, contact support@eclipseunknown.com immediately and include your order number.

After the one-hour cancellation window, orders may already have entered processing, production or fulfilment and normally cannot be intercepted, modified or cancelled before delivery.

Where an order can no longer be cancelled, the customer must wait for delivery and, where eligible, follow the return procedure described below.

For customers protected by European Union or other mandatory consumer laws, this operational cancellation policy does not restrict any statutory right of withdrawal.

Refusing delivery or failing to collect a parcel does not automatically constitute a valid cancellation or return request. Customers should contact us before refusing or abandoning a shipment.

Minor Variations & Digital Previews

Please note that website images and product previews are digital mockups. Due to the printing/manufacturing process, actual products may feature slight variations in tag styling, small design details, or color saturation. These minor differences are normal and do not qualify as a manufacturing defect or grounds for a free return or full refund.

14-Day Return Period

Eligible items may be returned by notifying us within 14 days after the day the order is delivered.

To request a return, email support@eclipseunknown.com and provide:

your order number;
the item or items you wish to return;
the reason for the return;
photographs where the item is damaged, defective or incorrect.

After notifying us within the 14-day period, the customer must send the item back within the following 14 days.

Returns sent without prior authorisation may be refused, delayed or returned to the sender.

Return Eligibility

To qualify for a full refund, returned items must be:

unworn, other than reasonable fitting;
unwashed;
free from stains, odours, deodorant, makeup, pet hair or other signs of use;
undamaged and unaltered;
returned with their original tags and included accessories;
securely packaged to avoid damage during transit.

Customers may inspect and try on clothing only as they reasonably would in a physical shop.

Where an item has been handled beyond what is reasonably necessary to inspect its nature, characteristics and fit, Eclipse may reduce the refund to reflect any loss in value, where permitted by applicable law.

The original product packaging should be included where reasonably possible. The absence of non-essential shipping packaging alone will not automatically remove a customer’s statutory rights.

Return Shipping Costs

For change-of-mind returns, including returns relating to fit, colour preference or an incorrectly selected size, the customer is responsible for the direct cost of returning the item.

Customers must use a tracked shipping service and retain their shipping receipt and tracking information until the refund has been completed.

Eclipse is not responsible for return parcels that are lost, damaged, delayed, rejected by customs or delivered to an unauthorised address.

Where available, Eclipse may offer a prepaid return label. The actual cost of that label will be disclosed before the customer agrees to use it and may be deducted from the refund.

No return should be sent to the address printed on the original parcel unless Eclipse has specifically confirmed that address in writing. Returns may be processed through a designated international returns facility.

We will provide the correct return address and instructions after approving the return request.

Damaged, Defective or Incorrect Items

Customers should inspect their order promptly after delivery.

Contact support@eclipseunknown.com as soon as reasonably possible if an item:

arrives damaged;
has a manufacturing defect;
is materially different from its description;
is the wrong product, colour or size due to our error;
is missing from the delivered order.

Include clear photographs of the product, packaging, shipping label and the issue.

Where the product is confirmed to be defective, damaged, incorrect or otherwise non-conforming, Eclipse will provide an appropriate remedy as required by applicable law. This may include a replacement, repair, partial refund or full refund.

Eclipse will cover reasonable return costs for confirmed defective, damaged or incorrectly supplied items where required by law. Customers must follow the return method provided by Eclipse and should not purchase expensive return shipping without prior approval.

Normal wear and tear, accidental damage, improper washing, misuse, incorrect sizing selected by the customer or damage caused after delivery are not manufacturing defects.

Non-Returnable Items

Returns may not be accepted for:

products made to the customer’s specifications or clearly personalised;
gift cards;
products that cannot be returned for health or hygiene reasons where a genuine protective seal has been removed after delivery;
items damaged through misuse, improper care or unauthorised alteration;
items returned after the applicable deadline;
items sent without return authorisation;
items marked as final sale only where excluding the return is permitted by applicable law.

A discounted or promotional price alone does not remove any mandatory statutory right of withdrawal.

Please contact us before purchasing if you are uncertain whether a product is eligible for return.

Exchanges

We do not offer direct exchanges.

To obtain another size, colour or product, return the eligible original item following this policy and place a separate order.

Placing a replacement order before receiving a refund is optional and does not guarantee that stock will remain available.

European Union Right of Withdrawal

Consumers in the European Union generally have the right to withdraw from an eligible online purchase without giving a reason within 14 days after the day they, or a person designated by them, receive the goods.

To exercise this right, the customer must send a clear statement of withdrawal to support@eclipseunknown.com before the withdrawal period expires.

Customers may use the following wording:

“I hereby notify you that I withdraw from my contract for the purchase of the following goods: [items]. Order number: [number]. Ordered on: [date]. Received on: [date]. Customer name: [name].”

After exercising the right of withdrawal, the customer must return the goods without undue delay and no later than 14 days after notifying us.

For change-of-mind withdrawals, the customer bears the direct cost of returning the goods, provided they were informed of this obligation before purchasing.

The customer is responsible only for any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

Statutory exceptions to the right of withdrawal may apply, including to clearly personalised goods and certain sealed goods that are unsuitable for return for genuine health or hygiene reasons once unsealed.

Refunds

We will notify the customer after the returned item has been received and inspected.

Where a refund is approved, it will be issued to the original payment method.

For eligible EU withdrawals, the refund will include the amount paid for the returned goods and the cost of the least expensive standard delivery method offered for the original order, where required by law.

Additional amounts paid for express, premium or upgraded delivery do not have to be refunded beyond the cost of standard delivery.

We may withhold the refund until we have received the returned goods or the customer provides reliable evidence that the goods have been sent back, whichever occurs first.

Return shipping costs for change-of-mind returns are not refundable.

Any permitted deductions, including loss of value caused by excessive handling or an agreed prepaid return-label cost, will be explained to the customer.

Once issued, refunds may take additional time to appear depending on the customer’s bank, card provider or payment service.

If more than 15 business days have passed since we confirmed that a refund was issued, contact support@eclipseunknown.com.

Original Shipping Charges

Original standard shipping charges will be refunded only where required by applicable law.

Optional express shipping, shipping upgrades, gift packaging, customs handling services and similar additional services are generally non-refundable unless the relevant service was not provided or applicable law requires otherwise.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address.

If an order is returned because the customer supplied an incorrect or incomplete address, failed to collect the parcel, refused delivery without properly exercising a legal cancellation right, or failed to cooperate with delivery, any refund may be reduced by the actual outbound, return and handling costs incurred, to the extent permitted by applicable law.

Any reshipment costs must be paid by the customer unless the delivery failure was caused by Eclipse or the carrier.

Customs and Import Charges

Where duties, taxes or import charges are stated as included at checkout, the customer will not be charged those amounts separately by Eclipse.

Customers must cooperate with reasonable customs or delivery requirements. Eclipse is not responsible for delays caused by a customer’s failure to provide information requested by customs or the delivery carrier.

A customer should contact us immediately if a carrier unexpectedly requests an import payment that was represented as included in the order price.

Chargebacks

Customers should contact support@eclipseunknown.com before opening a payment dispute so that we have a reasonable opportunity to investigate and resolve the issue.

Submitting a knowingly false or fraudulent chargeback does not affect our right to provide order, delivery, tracking and communication evidence to the payment provider.

This clause does not restrict a customer’s lawful right to dispute an unauthorised or unresolved transaction.